We will try to resolve every concern or complaint in a positive way with the aim of putting right a matter which may have gone wrong and, where necessary, reviewing our systems and procedures in light of the circumstances.
We need to know as soon as possible if there is any cause for dissatisfaction. We recognize that a difficulty that is not resolved quickly and fairly can soon become a cause of resentment, which would be damaging to relationships and also to our school culture.
Parents and pupils should never feel - or be made to feel - that a complaint will be taken amiss or will adversely affect a pupil or his/her opportunities at this school. The policy however distinguishes between a concern or difficulty which can be resolved informally by meeting with Mrs. Townsend and a formal complaint that may require further investigation.
- Resolving Difficulties